A Comprehensive List of Test Cases for OTT Platform Testing

Even before the pandemic, OTT platforms were on a rampage in terms of growth and popularity. Netflix has multiplied its user base 10 times in the past 10 years. There is stiff competition among the existing big players and the number of OTT platforms entering the market is on the rise. Even if you have the best content on the market and fail to provide a good user interface and user experience, users will walk away. So no OTT platform can afford to run modest tests that let bugs reach the user. K A leading company in the field of quality assuranceWe provide uncompromised quality to all of our customers and have created this critical list of test cases to test the OTT platform that will help you achieve maximum coverage.

OTT is an acronym for “over-the-top”, which refers to any streaming media service that offers online content. The term “over-the-top” refers to the fact that the service is being offered on top of another platform. In other words, it is any service that allows you to connect video and / or live broadcast to any device connected to the Internet.

OTT platform test

Robust and comprehensive OTT platform testing is required to successfully deliver video content. There are many things to test when it comes to OTT platform testing, but as mentioned earlier, it boils down to these two main aspects.

  • User Interface (UI) It allows users to interact with the OTT platform and view video content.
  • User Experience (UX) The person takes it after interacting with the user interface.

Let’s dig deeper to better understand why these two factors matter. Let’s take Netflix as an example because we have already discussed how it has grown over the years. In an era where episodes were broadcast weekly, Netflix introduced the culture of binge-watching by dropping all the episodes at once. They didn’t want you to leave their platform as soon as you entered.

So instead of just changing the release style, they built an easy-to-use user interface that keeps recommending content based on your preferences. But if Netflix keeps suggesting shows we weren’t interested in, we’ll leave. At the same time, even if Netflix can give good recommendations after making the user wait for two minutes, no one will wait. This is why it is necessary to test how people interact with the product and also analyze their experience.

As one of the best OTT test companies, we have created a list of test cases under each category for maximum coverage and quality. Let’s start with the user interface and functionality.

User Interface and Function

Employment: Check to see if the video plays/pauses when you click the play video icon. Also check if the volume controls and mute function are working or not. Verify that the audio and video ad are synced well.

Video Quality: Ensure that the user is able to choose the video playback quality based on their network conditions.

Re: Check if the user can replay the video if they want to watch it again once they are done.

Search: Check that the video can be found when you search for it with the title of the movie, artist names, or related keywords that can be found in the description.

research results: Check the video’s thumbnail, title, description, length, age rating, etc., and see if the search has relevant automatic suggestions. Also, be sure to see if clicking on the video plays the video or opens the content to show additional information.

Voice commands: Since a large portion of OTT content is consumed via Smart TVs, make sure that the voice commands by the various assistants are also working properly.

Browse features: You should be able to filter search results and content in general so that you can browse through the content without any hassles. Check if the suggested content is based on the user’s viewing history.

Date: Once a user starts watching a show or movie, they should be able to pick up where they left off and not have to start over. If it’s an OTT platform like YouTube, make sure the history function is working fine and see if the user is able to remove a video from the history or clear the entire history.

Offline mode: Check if the user is able to download the content they want to keep offline and watch it without any internet connection. Also, make sure that the downloaded files are not available locally to the user outside the platform.

Bandwidth Capacity: Check how well your content can stream under different network conditions. If the connection is limited, see how well the video plays at low bit rates.

Direct access link: Make sure that the video page can be accessed via a direct link to the video. Check if the link can be easily shared using a third-party app.

Browser compatibility: Verify that both video and audio play in all flash-enabled browsers. And if it doesn’t, make sure that a meaningful message appears to users with a browser without Flash or the necessary codec.

Watch list: Add the content to your Watch Later or Watchlist to see if it updates properly. If there are any new additions like a new season of a show in the watch list, make sure to notify the user.

Notices: Other notifications should include the addition of popular and relevant content, and the release of any content that contains a timer or countdown reminder.

Language and captions: Check if said captions are available in the content, and also check if they are in sync with the audio and visuals. If there are captions in another language or phonetics available, it should be easy to switch.

Audio output: Users may be connected to a different audio device via wires or bluetooth when watching content on TV or mobile phone. Make sure the audio is routed to this device correctly without any sync issues.

multitasking

Most of these test cases will be the ones you have to cover when testing on mobile platforms. Since OTT platforms only use mobile plans, it is an important part of OTT platform testing that cannot be neglected.

communicate: Make sure the video is paused when the user is watching using a mobile device. Also check if the video resumes from the exact same point once the connection is disconnected.

Notices: Ensure that the pop-up notifications do not pause playback or disturb them in any way unless the user clicks on them.

mini player: If the user clicks the notification, check if the player has been minimized and continue playing. Make sure to check out the widget to see if it works properly. If your mobile phone or tablet supports split screen display, make sure your widget is compatible with that as well.

the account

Subscription: Ensure that only users who have paid the subscription fee can access the content and video streaming. If there is any ‘pay-per-view’ or ‘video-on-demand’ type content, test if it can only be accessed by those with additional payments.

User Profiles: The user must be able to create multiple user profiles and even have separate user records. Check if the user is able to select the profile they want to watch through once the app is launched. There should also be child or age-restricted profiles that can be accessed by the account with parental rights.

users number: Ensure that the platform is able to detect a user account on more than the number of screens assigned to the package. Few plans allow different user profiles to access the platform at the same time and not allow seeing the same content across multiple devices. The same applies to the number of devices that can contain offline content. So keep an eye on these factors, too.

sign in: Appropriate account recovery options must be available. But make sure that no one else can access the account without the knowledge of the owner. If the account is being accessed from a new device, make sure to send an OTP for verification and enable the Mark device as trusted device option. Check if two-factor authentication is working if it is enabled.

password: Make sure that you suggest the user to set a strong password. Ensure that old passwords cannot be reused. If the user wants to change the password, make sure to do it with an OTP check. There should also be an option to sign out of all devices.

Information: It should be easy to access all relevant account information like plan name etc in one place for user to review.

Payment and security

With annual and monthly billing options, the security features of any OTT platform cannot be underestimated. User data must remain secure and a smooth payment process is very important in providing the best user experience. The user should not feel burdened or afraid while making the payment.

successful payment: Once the payment is made, make sure that the changes are immediately reflected in the account to prevent any suspicions of the user. Also, make sure that the user is redirected to the platform after a successful transaction.

Failure scenarios: Make sure to think about and test different failure scenarios.

  • Check what happens if the session expires during the checkout process.
  • Determine what happens if the payment gateway stops responding during the payment process.
  • Ensure that the account is not activated despite a failed transaction.
  • Note what happens if the payment or transaction is held.
  • Check if the session ends on time.

Payment options: Try to make a payment using all the different options like credit card, debit card, etc.

Location: Ensure that the amount is displayed in the current currency and that only plans for that region are purchased. Also try changing the payment gateway language during the payment process.

pop-up blocker: Check your pop-up blocker settings and see what happens when you turn your pop-up blocker on and off. Sometimes only a few payment pages open in a new window and this blocker may affect that.

the background: Bypass the front-end OTT test and analyze what happens in the backend during the checkout process.

buffer pages: Check the buffer pages between the payment gateway and the app.

Saved Payment Options: If the user wishes to save the payment option, check the database entries to see if they store credit card information.

Double checks:

  • During the checkout process, double-check the error and security pages.
  • If you are sending any transaction email, make sure the content is encrypted.
  • Verify that all sensitive information is hidden.
  • Ensure that the payment is made through a secure channel. In other words, the link should start with HTTPS and not HTTP.

Gate: Check if the payment has been processed with an integrated page or if it has been moved to the payment page of the bank. If it is a page within the platform, make sure that the transaction is processed only with the correct one-time password and card information.

conclusion:

We hope you found these test cases to test the OTT platform useful. Although there are many avenues to explore in OTT platform testing, these are the basics you should follow. The OTT platform is constantly updated so that it does not become outdated. Due to the rise in popularity of TikTok, YouTube introduced the shorts feature. Understanding the content of short content, Netflix has created the “Fast Laughs” feature. Netflix is ‚Äč‚Äčalso integrating games with its subscription. So the landscape will always change and you must be on a journey of continuous learning to keep up with all the new challenges.

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